Effective Date: May 14, 2026

Welcome to Battle Buddy Bears LLC d/b/aBattle Buddy Bears (“Company,” “we,” “our,” or “us”). We are committed to protecting your privacy and maintaining the trust of our customers, supporters, donors, parents, guardians, caregivers, and website visitors.

This Privacy Policy explains how we collect, use, disclose, store, and safeguard information when you visit our website, make a purchase, submit a donation, contact us, sign up for updates, or otherwise interact with us through our Shopify-powered website, third-party payment providers, including PayPal, and related online services.

By using this website, you agree to the practices described in this Privacy Policy.

1. Important Notice About Children, Health, and Emergency Use

Battle Buddy Bears is designed to provide comfort, encouragement, emotional learning, and supportive resources for children and families. However, this website is intended for use by adults, including parents, legal guardians, caregivers, donors, and purchasers.

Children under the age of 13 should not submit personal information, create accounts, make purchases, make donations, or use website forms without verifiable parental or guardian consent

.Battle Buddy Bears does not provide medical care, mental health treatment, therapy, diagnosis, crisis response, emergency services, or professional healthcare advice through this website. Information provided on this website is for general educational, emotional support, and informational purposes only.

Please do not submit protected health information, medical records, diagnosis information, therapy notes, insurance information, Social Security numbers, or detailed information about a child’s trauma, abuse, medical condition, or mental health crisis through our website forms unless we specifically request it through a secure and appropriate process.

If you or a child are experiencing a medical emergency, mental health crisis, abuse, neglect, or immediate danger, call 911 or contact the appropriate emergency, medical, mental health, or child protection services.

2. Information We Collect

We may collect the following categories of personal information:

A. Information You Provide Directly

When you interact with our website, we may collect information such as:

• Name
• Email address
• Billing address
• Shipping address
• Phone number
• Donation information
• Purchase history
• Messages or inquiries submitted through contact forms
• Account login information, if applicable
• Newsletter or marketing subscription preferences
• Any other information you choose to provide to us

B. Payment Information

Payments and donations made through our website may be processed by third-party payment providers, including but not limited to:

• PayPal
• Shopify Payments
• Other payment processors made available at checkout

We do not store full credit card numbers or sensitive financial information on our servers. Payment information is securely collected and processed directly by our third-party payment processors in accordance with their own privacy policies, security practices, and terms of service.

When you use a third-party payment provider, your information is governed by that provider’s privacy policy and terms. We do not control those providers’ independent privacy practices.

C. Donation Information

Our website may allow users to make donations through PayPal, Shopify, or other third-party payment services.

When you choose to make a donation:

• You may be redirected to PayPal or another secure third-party platform to complete your donation.
• Your financial information is collected and processed directly by the payment provider.
• We may receive limited information such as your name, email address, donation amount, transaction confirmation, and donation-related notes.

If donations are made to Battle Buddy Heroes Foundation, those donations may be processed for the nonprofit entity if expressly stated at checkout or on the donation page.

Purchases made from Battle Buddy Bears LLC are not charitable donations and are not tax-deductible unless clearly stated otherwise. Any tax-deductibility of a donation depends on the entity receiving the donation and applicable law. Please consult your tax advisor for guidance.

D. Automatically Collected Information

When you visit our website, certain technical and usage information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on the website
• Referral links
• Date and time of visits
• Cookies and analytics data
• General location information derived from your IP address

E. Information From Third Parties

We may receive information from third-party service providers, including Shopify, PayPal, analytics tools, email marketing platforms, fraud prevention tools, shipping providers, and other vendors used to operate our website, process transactions, fulfill orders, or communicate with you.

3. How We Use Your Information

We may use collected information to:

• Process purchases and donations
• Fulfill and ship product orders
• Send order confirmations, donation confirmations, receipts, and transaction updates
• Communicate with you regarding orders, donations, inquiries, or customer support
• Respond to questions submitted through our website
• Improve website functionality, performance, and user experience
• Send updates, newsletters, promotional emails, or marketing communications, if you have opted in or where permitted by law
• Manage customer accounts, if applicable
• Maintain website security
• Detect, prevent, and respond to fraud, unauthorized activity, security incidents, or misuse
• Comply with legal, tax, accounting, regulatory, and business recordkeeping obligations
• Protect the rights, safety, property, and security of Battle Buddy Bears, our users, customers, donors, service providers, and others

4. Shopify Platform

Our online store is hosted byShopify.

Shopify provides the e-commerce platform that allows us to sell products and services to you. Your information may be stored through Shopify’s data storage systems, databases, and applications.

Shopify may collect and process personal information in accordance with its own privacy policy and terms. We encourage you to review Shopify’s privacy practices.

For more information, please review:Shopify Privacy Policy

5. PayPal and Third-Party Payment Processing

Our website may allow users to make purchases or donations through PayPal or other third-party payment services.

When you choose to use PayPal or another payment provider:

• You may be redirected to that provider’s secure platform.
• Your financial information is collected and processed directly by that provider.
• We may receive limited transaction information, such as your name, email address, billing or shipping address, donation amount, order amount, transaction confirmation, and payment status.

We are not responsible for the privacy practices, security practices, or terms of PayPal, Shopify Payments, or any other third-party payment provider.

For more information, please review:PayPal Privacy Policy

6. Cookies, Analytics, and Tracking Technologies

We may use cookies, analytics tools, pixels, and similar tracking technologies to:

• Remember user preferences
• Maintain website functionality
• Analyze website traffic
• Understand how visitors interact with our website
• Improve website performance
• Measure marketing effectiveness
• Personalize user experiences, where permitted
• Support advertising or retargeting efforts, where applicable

You may disable cookies through your browser settings. However, certain portions of the website may not function properly if cookies are disabled.

Depending on your location, you may have the right to opt out of certain cookies, targeted advertising, or data sharing. Where required, we may provide a cookie banner, consent tool, or data-sharing opt-out option through Shopify or another approved privacy tool.

7. Sharing of Information

We do not sell your personal information for money.

We may share personal information with trusted third parties only when necessary to operate our website, process transactions, fulfill orders, provide services, comply with legal obligations, or protect our rights and security.

These third parties may include:

• Shopify
• PayPal
• Shopify Payments
• Payment processors
• Shipping carriers
• Fulfillment providers
• Email service providers
• Website hosting providers
• Analytics providers
• Fraud prevention and security providers
• Customer support tools
• Marketing and advertising service providers
• Legal, accounting, tax, and business advisors
• Government authorities, courts, regulators, or law enforcement when required by law

Third-party service providers are expected to safeguard personal information and use it only for the services they provide to us.

8. No Sale or Sharing of Personal Information

We do not sell personal information for money.

However, some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly. Certain uses of cookies, pixels, analytics tools, advertising tools, or third-party integrations may be considered a “sale” or “sharing” under applicable privacy laws.

If our use of these technologies is considered a sale or sharing under applicable law, eligible users may opt out through our cookie banner, data-sharing opt-out page, browser settings, or by contacting us using the contact information below.

9. Email Communications

If you subscribe to our mailing list, make a purchase, submit a donation, or provide your email address, we may send you:

• Order confirmations
• Donation confirmations
• Shipping updates
• Customer service responses
• Updates about Battle Buddy Bears
• Promotional emails
• Newsletters
• Fundraising or awareness updates, where applicable

You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link included in our emails.

Please note that even if you opt out of marketing emails, we may still send you transactional or service-related communications, such as order confirmations, donation receipts, shipping updates, or responses to your inquiries.

10. SMS/Text Communications

If we offer SMS or text message updates or marketing, we will request consent where required by law.

Providing a phone number for shipping, billing, or customer service does not automatically enroll you in marketing text messages.

If you consent to receive text messages, message and data rates may apply. You may opt out by following the instructions provided in the text message.

11. Children’s Privacy

Battle Buddy Bears is designed to support children and families; however, our website, store, checkout process, donation forms, account registrations, and contact forms are intended for use by adults, including parents, legal guardians, caregivers, donors, and purchasers.

We do not knowingly collect personal information directly from children under 13 without verifiable parental consent.

Children under 13 should not submit personal information through this website.

If we become aware that we have collected personal information from a child under 13 in violation of applicable law, we will take steps to delete that information promptly.

A parent or guardian who believes a child has submitted personal information through our website may contact us at:

support@battlebuddybears.com

12. Sensitive Information

Please do not submit sensitive personal information through our website unless we specifically request it through a secure and appropriate process.

Sensitive information may include, but is not limited to:

• Medical records
• Diagnosis information
• Therapy notes
• Mental health records
• Information about abuse, neglect, trauma, or crisis situations
• Social Security numbers
• Insurance information
• Financial account numbers
• Government identification numbers
• Information about a child’s private medical, emotional, or family circumstances

If sensitive information is submitted to us without our request, we may delete it, limit our use of it, or take other appropriate steps to protect privacy and security.

13. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.

However, no method of internet transmission, electronic storage, or online communication is completely secure. We cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of any account login information and for using secure devices, networks, and passwords when interacting with our website.

14. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Fulfill orders
• Process donations
• Provide customer support
• Maintain business records
• Comply with legal, tax, accounting, and regulatory obligations
• Prevent fraud
• Resolve disputes
• Enforce agreements
• Protect our legal rights

Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

15. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of personal information
• Opt out of marketing communications
• Opt out of certain targeted advertising, data sharing, or sale of personal information, where applicable
• Request information about how we collect, use, and disclose your personal information
• Limit certain uses of sensitive personal information, where applicable

To exercise your rights, please contact us using the information listed in the “Contact Information” section below.

We may need to verify your identity before processing certain privacy requests.

16. Third-Party Links

Our website may contain links to third-party websites, platforms, payment processors, social media pages, or other external services.

We are not responsible for the privacy practices, security practices, content, or policies of those third-party websites or services.

We encourage you to review the privacy policies and terms of any third-party websites you visit.

17. Social Media and Public Comments

If you interact with us through social media platforms or publicly available features, such as comments, posts, tags, reviews, or messages, the information you share may be visible to others depending on your privacy settings and the platform’s policies.

We are not responsible for the privacy practices of social media platforms or third-party websites.

18. International Users

Our website is operated in the United States.

If you access our website from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.

By using our website, you understand that your information may be processed in countries that may have privacy laws different from those in your country of residence.

19. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Changes will be posted on this page with an updated effective date. Your continued use of the website after changes are posted means you accept the updated Privacy Policy.

We encourage you to review this Privacy Policy from time to time.

20. Contact Information

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us at:

Battle Buddy Bears LLC

Email:support@battlebuddybears.com

Website:https://battlebuddybears.com

21. Additional Notice

This Privacy Policy applies only to the Battle Buddy Bears website and related online store activities.

Future Battle Buddy Bears products, mobile applications, AI companion features, hospital pilot programs, caregiver dashboards, video platforms, or child-facing interactive services may require separate or additional privacy notices, parental consent processes, healthcare-related agreements, child privacy protections, data security policies, terms of use, and compliance procedures.

If additional services are launched, we may update this Privacy Policy or provide supplemental privacy notices specific to those services.